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Panic Button — Punjab Police × NCCIA

A resilient citizen emergency alert platform integrated with police dispatch to cut response time and improve public safety outcomes.

40%Faster avg. response routing
24/7Live dispatch readiness
100K+Citizens covered in rollout
99.5%Platform uptime target
Punjab Police Panic Button partnership

Challenge

Emergency reporting was fragmented. Citizens needed a one-tap panic flow that could securely forward location and incident context to the nearest Punjab Police response unit through NCCIA gateways.

Solution

Softix delivered a mobile + dispatch stack with geolocation capture, secure CAD exchange, and operator dashboards for triage and routing.

  • Real-time incident capture with GPS forwarding
  • Secure data exchange with police CAD / NCCIA
  • Public mobile interface + internal dispatch console
  • Audit logs and role-based access controls

Results

Dispatch teams gained clearer incident context at first alert, reducing handoff friction and improving coordination across units.

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